Service 04
People and Adoption: make the value stick
People and Adoption is Pravv's service for making AI value last. We build your people's capability, change the ways of working around the new flow, and track value after go-live. People are the multiplier, not the cost line: adoption is designed in from the first week, not added at the end.
The problem it solves
What leaders tell us.
01
For the CIO / CDO
Licenses are bought, training is done, and usage drops after the first month.
02
For the CEO
Your people hear AI and think job cuts. Trust and energy drain away before the value arrives.
03
For the COO
New tools go live, but the old way of working carries on in spreadsheets and side channels.
What we do
How People & Adoption works.
01
Design adoption in from day one
The people who will use the solution help shape it, so it fits how they work and they want to use it.
02
Build capability, not dependency
Role-based training and coaching on real work, so your teams can run, improve and extend what we build.
03
Change the way work is led
We help managers lead the new flow: new routines, new measures, and clear answers about what changes for each role.
04
Track value after go-live
We measure adoption and value against the Value Case, adjust what isn't working, and review again 90 days after we leave.
What you get
What People & Adoption delivers.
| Deliverable | What it is | Typical timing |
|---|---|---|
| Adoption plan | Who is affected, what changes for them, and how each group will be supported. | Weeks 1 to 3 |
| Capability program | Role-based training, coaching and playbooks built on your own work. | Weeks 3 to 10 |
| Ways-of-working toolkit | Team routines, manager guides and updated performance measures. | Weeks 4 to 10 |
| Value review | Adoption and value measured against the Value Case, including 90 days after we leave. | After go-live |
How to engage
Engagement models.
Every model starts with an agreed Value Case.
| Model | Duration | What it is |
|---|---|---|
| Value Sprint | 8-12 weeks | Redesign one value stream and deliver a working solution with your team, measured against the Value Case. |
| Value Partnership | Ongoing | A senior Pravv team alongside yours, delivering the roadmap and tracking value quarter by quarter. |
How we measure it
The numbers we track.
Every engagement runs on a Value Case with a baseline, a target and a named owner. These are typical measures; yours are agreed with your finance team.
- 01Active weekly users among the intended teams
- 02Share of work flowing through the new process
- 03Confidence and capability scores by role
- 04Value Case metrics 90 days after go-live
Questions
Questions about People & Adoption
Why do AI tools fail to get adopted?
Usually because they were designed for the old process and introduced to people at the end. Adoption works when the people who will use a solution help design it and see what is in it for them.
Does AI adoption mean job cuts?
Not at Pravv. We treat people as the source of value, not a cost line. Our work redesigns roles around higher-value tasks and builds the capability to do them.
How does Pravv measure adoption?
With usage, process and capability measures linked to the Value Case: who uses the solution, how much work flows through the new process, and whether the business number moves.
Do you train our people or train trainers?
Both. We train teams on their own work and build internal champions and playbooks, so capability keeps growing after Pravv leaves.
Let's find your Value Case
A conversation with a senior partner. We'll bring a view of where AI could move your numbers.